Frequently Asked Questions
Can we supply alternative Manufacturers?
In addition to the manufacturers featured on our web site, we supply many others, our sales staff have a wide experience across all makes and will be pleased to advise you, whatever your choice.
How do I pay for my goods?
Once you have found the items you are interested in on our web site, please contact or visit our showroom to place your order. We accept payment by cash, cheque and most UK credit cards, except for Amex and Diners Club.
We will ask for a 25% deposit at time of order, except when goods are to be specially manufactured, then we will need payment in full.
The balance of your payment must be received at least 48 hours prior to your delivery, please allow 7 days for payment by cheque.
Do we offer credit terms?
If you are a 'trade' customer we will offer credit accounts subject to our normal terms and references, please ask for an application form.
Tell me about your delivery service?
Our own fleet of delivery vehicles operate throughout London and the south East of England, from Monday to Friday daily and Saturday AM Delivery of your order will be made once complete.
To enable us to provide a FREE OF CHARGE delivery service, we ask that you adhere to the following:
- Wherever possible please have all goods delivered in one delivery
- Please have someone at the address from 8.00am
- With heavy or awkward items, or for access to flats, please have a suitable person on hand to assist the driver
- Please check and sign for goods received, advise us of any errors or damages within 48 hours
- All pressed steel baths must be inspected thoroughly and signed for separately
- Please ensure all details particular to the delivery address, such as restricted access etc., are given when you place your order
- Please note, if you ring on the day of delivery we will endeavour to give you an estimated delivery time, however we are not responsible for traffic delays etc.
- All goods are stored at our Garth Road branch ready for collection or delivery. For collection from our Colliers Wood branch, please request at the time of ordering
Conditions of Sale is available on request
What is your returns/cancellation policy?
If you find yourself with unwanted goods, which have been correctly supplied, we will do our best to accommodate you wherever possible. If these are goods which we carry in stock and they are returned in a re-saleable condition, unopened in their original packaging, we will accept return without charge.
For non-stock items, which have been specially ordered, again subject to their condition, we will accept return as long as it is possible for us to return them to our supplier.
Please be aware that suppliers will charge restocking which can be anything from 25% 0 50% and this charge will be passed on to you. Also many suppliers have a cut-off period after which time goods cannot be returned.
If goods have been specially made to order, we cannot accept return.
If you cancel your order the same rules of return apply, however for specially made to order items that are already in production, cancellation will not be possible.
Any charges incurred from suppliers will be deducted from any deposit held against your order. To avoid unnecessary charges we advise that you check your order with your salesman and all measurements and technical requirements are checked by your builder/plumber before you process your order.
What about goods that are found to be damaged or faulty?
Everything possible is done to ensure that your order reaches you in a satisfactory condition, if however goods are found to be faulty or damaged, please contact us immediately so that this can be resolved to all our satisfactions.
We recommend that on delivery you visually inspect all your goods to ensure that there are no obvious signs of damage, as if we are later informed of any such obvious damage, we may not accept responsibility.
Wherever possible, open all boxes, particularly those containing glass products.
In all cases please contact us as soon as possible, preferably before installation, so that all issues can be resolved satisfactorily.
